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Alfa Wassermann takes pride in providing the highest levels of customer service. We listen. We care. And it shows. Our 21th consecutive NorthFace Scoreboard AwardSM recognizes our commitment to superior customer service and customer satisfaction. With high ratings in Technical Service, Overall On-Site Service, and System Installation & Delivery categories, we strive to continually meet and exceed the expectations of our customers.
| |  | | ORDERING INFORMATION
Our products are available through authorized distributors. If you need information regarding U.S. distributors, please call us at 800-220-4488 and select option 7. You may also contact us through our website by visiting the Contact tab.
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| | TECHNICAL ASSISTANCE
The primary function of our Alfa Wassermann Customer Solution Center is frontline telephone support. Our goal is to assist you in resolving technical issues with our products.
We offer 24 hour coverage, 365 days a year. Our call center is based out of our home office in West Caldwell, New Jersey.
Our Customer Solution Center is comprised of highly trained, certified Medical Technologists and Hardware Specialists.
Alfa Wassermann provides extensive training to prepare the members of these teams to handle a large variety of issues, including:
- General information requests
- Specific reagent and instrument concerns
- Product inquiries
- Customer training
- Resolution of system difficulties
- Overall customer assistance
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SERVICE PLANS
Learn about different service
plans options to fit your needs | |
TRAINING
Training information
for
customers | |
LAB SUPPLIES
Detailed information on required supplies
to run Alfa Wassermann chemistry analyzers |
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ALFA QC PEER GROUP
Link to visit Alfa Wassermann's
exclusive peer group | |
FAQS
Frequently asked questions about running
your Alfa Wassermann chemistry system | |
DOCUMENTATION DATABASE
Package inserts, safety data sheets,
parameters, and customer notifications |
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